Breakout Session: Crucial Conversations Training

Wherever two or more people cohabitate or collaborate, interpersonal problems emerge. Our ability to prevent and resolve these problems largely depends on how well we hold one another accountable to standards, expectations, promises and commitments.

In fact, accountability is a major marker between healthy and unhealthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, responsibility, efficiency, engagement, and performance.

Crucial Accountability teaches a straightforward process for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. Participants will learn the skills through instruction, reflection, practice, and coaching.